Prime Minister Nguyen Xuan Phuc, Chairman of the National Committee for E-Government, addresses the meeting (Photo: VNA)
– One of the highlights in the e-government
building of Vietnam in the last two years is the inauguration of the National
Public Service Portal on December 9, 2019, reported the Government Office at a
meeting of the National Committee for E-Government on March 10.
According to the office, as of March 8, 2021, more than
2,800 out of total nearly 6,800 public services had been provided through the
portal at four administrative levels. The portal received over 116 million
visits and more than 468,000 registered accounts.
More than 940,000 administrative documents were processed
online through the portal, while 67,000 e-payment transactions were made with
total amount of 26.7 billion VND. The portal also received more than 10,000
The portal has helped save more than 8.1 trillion VND (351.53
million USD) each year, along with over 1.2 trillion VND each year in paper and delivery
So far, the national reporting information system has
connected to the systems of 14 ministries and agencies as well as 37 localities,
helping save about 9.9 trillion VND each year in accordance to calculation of
the Organisation for Economic Co-operation and Development (OECD).
According to the Ministry of Information and Communications, as
of 2020, the most important platforms for e-government development of Vietnam had been
formed and operated effectively.
Meanwhile, a number of database for e-government have been
built, including the insurance database with information of 24 million families
joining health insurance and more than 90 million people covered by health
insurance, along with those on businesses, finance, education, health care, and
As of December 2020, nearly 40 “Make in Vietnam” platforms built by domestic businesses
had been introduced.
Addressing the meeting, Prime Minister Nguyen Xuan Phuc, who
is Chairman of the National Committee for E-Government, noted that the UN placed
Vietnam at the 86th position among 193 countries in its e-government
raking in 2020, up 2 places from 2018, which showed Vietnam’s progress in
the field. However, in Southeast Asia, Vietnam still ranked sixth,
The PM said that regional countries’ rises in the e-government
ranking means their business environment and competitiveness are improving, creating fiercer competition with Vietnam in all fields, which is a great challenge for
the nation to tackle.
He said that with the issuance of Resolution No. 17/NQ-CP, Vietnam for
the first time has a master plan on e-government building, with the focus placed on
building institutions and shared platforms.
Reviewing a number of outstanding achievements of Vietnam in
the recent years, the PM said that along with socio-economic successes, the country
has seen a bright spot in e-government building, especially in 2020.
Besides, he also pointed out a number of shortcomings in the
field, including the incomplete legal environment, and limited ratio of level-4
online public services.
In the future, it is necessary to speed up the provision of
online public services, and the effective implementation of the national
database on population, thus reducing papers in administrative procedure processing.
He assigned the Ministry of Natural Resources and Environment to hasten the building
progress of the national database on land, which is expected to be launched in
The PM requested ministries, sectors and localities to effectively exploit
public services provided online, while actively sharing their data to other
State agencies, and ensuring system safety.
The ministries, sectors and localities should complete the building and
launching of strategies, programmes and plans in digital transformation for the
new period in line with the national digital transformation programme, he
said, adding that they should maintain online operations like what was done
during the social distancing period due to the COVID-19 pandemic./.